FAQ

Frequently Asked Questions

1. What is General Linen Service’s experience in the linen and uniform rental business?
2. I’ve never used a rental company before. What are the benefits of renting from General Linen Service?
3. We’ve had experience with the national companies. What makes General Linen Service better?
4. How do I know if a rental service is right for me?
5. Do you have a catalog that you can send me?
6. Can you send me over some pricing?
7. How soon can we start?
8. Can I buy linens/products from you? Or can you suggest where I can go to purchase them?
9. Where are your service areas? Do you go to the Cape / Maine Coast / Vermont?
10. What other hospitals/clinics do you handle?
11. Can I check employment opportunities online? How do I do that?
12. I use disposables, why would I switch?
13. How do I get in contact with you?

 


1. What is General Linen Service’s experience in the linen and uniform rental business?

Since 1938, General Linen Service has been providing quality linens and uniforms to healthcare, hospitality, and industrial customers across New England. We currently service over 4,400 customers weekly In NH, MA, RI, ME, NY and VT.

-Top-


 

2. I’ve never used a rental company before. What are the benefits of renting from General Linen Service?

We’ll protect and enhance your image while you grow your business. We’re all about creating “Success through Image” and delivering the following benefits:

  • Convenience. We save our customers valuable time and the hassle of cleaning, repair, and inventory by delivering fresh, clean textile items on a regular schedule.
  • Quality. Our experts specify the best fabrics and sturdiest construction to ensure optimal performance with repeated use.
  • Appearance. General Linen Service’s merchandise is clean and crisp, offering our customers a professional image that pleases patients, guests, and customers.
  • Cleanliness. Our plant processes all of our merchandise to be non-allergenic and hygienically clean to satisfy the most discerning organizations.
  • Safety. General Linen Service is OSHA and Joint Commission compliant to ensure all of our customers meet specific legal and environmental workplace standards.
  • Savings. Because our customers do not have to spend money on labor, laundry equipment, supplies, merchandise, utilities, or storage, they can focus their attention on other areas to help grow their businesses.


  • Go Green.   Customers gain the opportunity to reduce their own carbon footprint through the General Linen Service Green Initiative-a series of progressive corporate programs aimed at significantly reducing waste and protecting the environment.

-Top-


 

3. We’ve had experience with the national companies. What makes General Linen Service better?

General Linen Service is family owned and operated. We understand the importance of building value and maintaining long-term customer partnerships. That’s why we work so hard to do what’s right for our customers even when that might not be what’s best for the company. We can do that because we are family owned, and we can do it quickly—without the approval of a board or an executive committee.

-Top-


 

4. How do I know if a rental service is right for me?

A trained, professional Sales Representative will perform a free, no obligation needs analysis based on a thorough review of your facilities and in special consideration of your unique needs. Based on this analysis, your Sales Representative will design a customized solution designed to best meet your needs. If it’s for your facilities or for your staff, we will deliver an image enhancement solution guaranteed to improve employee satisfaction while fostering a positive consumer experience.

-Top-


 

5. Do you have a catalog that you can send me?

We have found that it is more effective to provide customers with physical product samples versus pictures in a catalog. In this rapidly changing environment, catalogs would quickly become obsolete as we continually evaluate upgrades and trends to be sure we are always providing our customers with the best products available. Call us today and we’ll get some samples out to you!

-Top-


 

6. Can you send me over some pricing?

We provide customers with solutions based upon their unique needs. Given the opportunity to meet with you, we will jointly evaluate your needs and align them with appropriate products and service options in consideration of your pre-determined budget. Contact (link) us today to schedule a meeting!

-Top-


 

7. How soon can we start?

When do you want to? We’re family owned, we’re flexible, and we’re ready to serve you based upon your schedule, not ours.

-Top-


 

8. Can I buy linens/products from you? Or can you suggest where I can go to purchase them?

As a service company, we strive to maintain focus on the rental services portion of our business. However, it is not uncommon for us to work with current customers who seek our assistance in purchasing specialty items.

-Top-


 

9. Where are your service areas? Do you go to the Cape / Maine Coast / Vermont?

We currently service over 4,400 customers from Bangor, ME to Providence, RI. Below is our coverage area map. 

Service Area Map

-Top-


 

10. What other hospitals/clinics do you handle?

We have a portfolio of references that we would be happy to share with you. Please contact us and we’ll provide you with a list of satisfied customers in your area.

-Top-


 

11. Can I check employment opportunities online? How do I do that?

Our current employment opportunities can be found HERE.

-Top-


 

12. I use disposables, why would I switch?

Customers who have switched in the past have done so in consideration of the following: customer satisfaction, business image, storage, cleanliness, and environmental impact.

-Top-


 

13. How do I get in contact with you?

Phone 1-800-582-7209, or email customerservice@generallinen.com

-Top-

Go to top