Branch Manager - Somersworth NH
Under direct supervision of the Area Manager, will provide overall direction and control of the Branch in accordance with Service Department policies and procedures.
Ensure a proactive approach to account management through leadership and communication while protecting the Company’s revenue stream and in accordance with Service Department goals and objectives.
Responsible for all aspects of the Fleet Safety Program for the Branch and other Service Department areas/locations as needed.
Collaborate with the HR department in the recruiting, hiring, orientation and training of new Service and Sales personnel Branch to maintain a well-staffed team for the Branch..
Achieve Branch performance goals through implementation of the Management Operating System consisting of the Customer Visitation Program, Route Check-In Process, Field Training and Audit Program, Performance Review System and Route Manager Training meetings. This requires complete and continuous coaching and training of staff and ensuring professionalism, policies and procedures are followed in all areas of responsibility.
Perform regular written performance evaluations of District Managers ensuring baseline requirements are met, retain the quality personnel who consistently exceed baseline expectations and dismiss the non-performers in a timely manner.
Actively partner with the Sales Manager and have “dotted line” responsibility for the performance results of the Branch’s Sales Representative(s).
Support the Company’s profitability through the timely execution of positive growth initiatives, expense reductions, routing efficiencies and headcount optimization.
Create and maintain a safe environment with awareness and enforcement of work and traffic safety at all times.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Direct and manage the Fleet Safety Program within the Branch and other Service Department areas as needed, including Driver Safety Training, enforcement, etc..
Lead and direct 4 to 6 District Managers and Route Supervisors in all aspects related to the performance of the duties outlined in their job descriptions.
Responsible for hiring, training, and retaining staff for the Branch, taking a leadership role in any and all areas of supervision including enforcement of policies and procedures, conflict resolution, customer relations and communication.
Guide and coach the team on aggressive proactive rather than reactive methods to providing service and attention to our customers.
Collaborate with the Business Services Office in the collections of outstanding monies due the Company from its customers to maximize revenue and minimize debt.
Participate in the weekly Service Management Conference Call and Growth Meeting.
Participate and contribute to Company sponsored projects such as handhelds, CRM, etc.
Develop and introduce new strategies to retain and gain market share.
KNOWLEDGE, SKILLS AND ABILITIES:
Education and Experience:
- College Degree is required. (In rare cases, equivalent work related experience may be substituted.)
- Proven success as a supervisor/manager.
- Demonstrated skills in customer service, sales and customer retention.
- Proven ability to negotiate on multiple levels (contracts, customer relations, etc.).
- Cash flow management.
- Project Management.
Other Qualifications and Equipment Utilization:
- Strong leadership and communication skills
- Team building and coaching skills
- Clean driving record
- DOT medical card certifiable
- Requires the ability to use the telephone and computer
- Proficient in daily use of Microsoft Word and Excel
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
May be required to lift and carry up to 75 lbs. repetitively throughout the day as required, stand and walk frequently throughout the day, continuous use of hands and arms for handling, reaching and moving product, and some bending.